Centralized or Decentralized Organization? ABSTRACT Politicians and reality managers continue to debate over whether to centralize or to alter departments, entropyrmation systems and services. Sh ard service centers (SSCs) are gaining importance in human beings administration as a means to innovate, to adulterate be and to increase service levels. The SSC is a handicraft amaze in which selected government functions are concentrated into a semi-autonomous business unit. Implementing SSCs is not easy, as it often requires several trade-offs and an potent arranging and focus structure. The discussions about the decision whether to use SSCs seem to be predominantly focused on efficiency and effectiveness aspects, which are logical arguments. In this research-in-progress ongoing research into the design and institution of SSC is presented. We dismember a case study at a municipality and disclose factors contributing to success and failure. Our preliminary findings suggest that blueprint an effective management structure, establishing an architecture capturing central and decentral elements, setting the overcompensate expectations, creating a sense of urgency and ensuring that all stakeholders understand the centralization/ decentalisation aspects of the SSC are important elements resulting in success.

Categories and Subject Descriptors H.1.1. [General clay Theory]: Models and Principles placements and info Theory; J.1 [Administrative entropy affect]: Administrative Data Processing presidential term; K.6.4 [ Management of computing and Information Syst! ems] Management of Computing and Information Systems System Management General Terms Management, Performance, Design, Economics. Keywords Success factors, Data Centers, share Service Centers, Centralization/Decentralization, Decision-making 1. INTRODUCTION Managers in public organizations contract increasingly dissatisfied with the...If you want to get a panoptic essay, order it on our website:
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